Est. 1998

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Goods should normally be delivered within 1-3 working days after dispatch (UK) by either Royal Mail or Courier and may require a signature. Please allow up to for items sent by Royal Mail 10 working days and check with your local office to see if they are holding your package before making a claim for non-delivery.
 
If goods are returned due to non-delivery, a second delivery charge will be applicable and must be paid before the goods will be re-dispatched.

We do our utmost to keep courier costs and packaging costs to a minimum whilst still maintaining a high level of service and reliability.

ROYAL MAIL & COURIER SERVICE
Minimum postage and packing cost is £4.00. For higher value items or delivery outside the UK, please contact us for a quote before placing your order.  All saddles and items of value over £50 will be sent via courier. We offer combined shipping and further items added to your order will be eligible for Free of Charge Postage up to 20kg in weight or that will fit in one box. Items are only sent to the cardholders registered address unless pre-requested to alternative address.

COURIER COSTS:
United Kingdom from 5 to 20kg
England & Wales £15.00, Isle of Man, Isles of Scilly, Northern Ireland, Scottish Highlands & Islands: £20.00

International from 5 to to 20kg
Australia £90.00, Belgium: £30.00, Canada £70.00, Channel Islands: £30.00, Denmark: £30.00, France: £30.00, Germany: £30.00, Greece: £30.00, Ireland (Southern): £30.00, Italy: £30.00, Malta: £50.00, Netherlands: £30.00, New Zealand £90.00, Norway: £47.00, Portugal: £35.00, Spain: £35.00, USA £65.00

If purchasing outside the EU, buyer is responsible for all Duties & Taxes and will need to be paid locally at time of delivery.

While we endeavour to hold sufficient stock to meet all orders, occasionally we may have a run on stock due to us selling from our main shop and Ebay store. In these circumstances, your delivery may be delayed until stock is received, or the delivery may be made direct from the manufacturer. You will always be advised of any delay and given the option of cancelling your order.

Please click here to view our returns policy.



Limitation of Liability
Equestrian activities can be dangerous. In no event shall Equine Whispers be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of its product(s). Buyer assumes all risks and liability from use of product(s).

Always check equipment before use on every occasion that it is used for signs of wear and tear or damage. Do not use the equipment if it is showing any signs of wear and tear or damage. If the equipment is within the warranty period you must stop using it and return it for repair or replacement.

You are responsible for the safety of You and Your equine and must always choose equipment that is appropriate to You and Your equine, it is essential that you are properly trained and experienced before applying any new equipment to an equine. If you have any doubts about Your capabilities or suitability of the equipment for Your equine please seek expert assistance before using any products.

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