Est. 1998
Promoting natural horsemanship
& holistic horse care.
& holistic horse care.
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Terms & Conditions of Purchase, Delivery & Returns
Terms of Sale
By placing an order you are accepting our Terms of Sale, details of which can be found here
Availability
All products and services are subject to availability and may be withdrawn at any time. If any item is temporarily out of stock, we will advise of the next available date, should you wish to cancel your order all monies will be refunded to you.
We aim to dispatch in stock items within 48 hours. Some items are sent directly from the manufacturer, please allow a up to 7 working days for delivery. Delivery times for customised and made to order items will be given on receipt of order.
Delivery Charges and Delivery Times
UK orders are sent either through First Class Royal Mail, Parcel Post or Courier Service depending on the weight and value of the goods. If you require your goods urgently please phone through order for express delivery charges.
Delivery charges are estimated at time of order, if they should differ from the price quoted you will be contact by phone or email before we accept payment. Deliveyr charges are made according to the weight and value of your order. We can delivery worldwide, If you would like a postal quote before placing your order please call 01545 580708 or email us.
Payment Options
We accept all debit cards and credit cards and offer a secure system of transmission of all card details via our secure server. You can also provide your card number by phone. No credit card details are held by us. We accept payment in either Pounds Sterling or Euro’s.
Returns
To arrange for return of your goods please contact us on 01545 580708 Mon-Fri 9am-5pm, or email us. We will supply you with a returns address and returns reference number - please note our Returns Address is differ ent to our administration address, We do not accept returns to the administration address.
We want you to be completely satisfied with your purchase and if for any reason you are not happy please return it within 7 days and we will exchange or refund the item it at your request - subject to the following conditions:
The goods must be returned with any accessories, packaging, instructions, etc and must be in unused condition (unsoiled, undamaged, unused) within 7 days of purchase. If items are returned soiled and without original tags there will be a 20% restocking fee made.
We provide trial facilities on treeless saddles, please do not use our goodwill and customer care to try our products free of charge, we are a small family run business and not a high profit corporation. If you have purchased a saddle without having taken our offer of a trial and the goods purchased are returned soiled, damaged or soiled in a trial you will be subject to a 20% restocking fee.
When returning goods:
By placing an order you are accepting our Terms of Sale, details of which can be found here
Availability
All products and services are subject to availability and may be withdrawn at any time. If any item is temporarily out of stock, we will advise of the next available date, should you wish to cancel your order all monies will be refunded to you.
We aim to dispatch in stock items within 48 hours. Some items are sent directly from the manufacturer, please allow a up to 7 working days for delivery. Delivery times for customised and made to order items will be given on receipt of order.
Delivery Charges and Delivery Times
UK orders are sent either through First Class Royal Mail, Parcel Post or Courier Service depending on the weight and value of the goods. If you require your goods urgently please phone through order for express delivery charges.
Delivery charges are estimated at time of order, if they should differ from the price quoted you will be contact by phone or email before we accept payment. Deliveyr charges are made according to the weight and value of your order. We can delivery worldwide, If you would like a postal quote before placing your order please call 01545 580708 or email us.
Payment Options
We accept all debit cards and credit cards and offer a secure system of transmission of all card details via our secure server. You can also provide your card number by phone. No credit card details are held by us. We accept payment in either Pounds Sterling or Euro’s.
Returns
To arrange for return of your goods please contact us on 01545 580708 Mon-
We want you to be completely satisfied with your purchase and if for any reason you are not happy please return it within 7 days and we will exchange or refund the item it at your request -
The goods must be returned with any accessories, packaging, instructions, etc and must be in unused condition (unsoiled, undamaged, unused) within 7 days of purchase. If items are returned soiled and without original tags there will be a 20% restocking fee made.
We provide trial facilities on treeless saddles, please do not use our goodwill and customer care to try our products free of charge, we are a small family run business and not a high profit corporation. If you have purchased a saddle without having taken our offer of a trial and the goods purchased are returned soiled, damaged or soiled in a trial you will be subject to a 20% restocking fee.
When returning goods:
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A proof of purchase must be supplied.
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You must return any free gifts which came with the product.
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We can not refund any items that have been specially made to your individual specification or personalised.
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A full refund less delivery costs will be sent within 30 days of receipt of returned goods.
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Equine Whispers can not be held responsible for the loss or damage of any goods in transit. We recommend that you obtain a certificate of postage with insurance from your post office. All goods remain the property of Equine Whispers until paid for in full.
For further information on our Terms of Sale please click here
Product Guarantees
Equine Whispers act as Agents only, therefore any product Guarantee or Warranty is held directly with the original manufacturer, details of which will be supplied upon request.Any guarantees offered with specific goods are non transferable
Limitation of Liability
Equestrian activities can be dangerous. In no event shall Equine Whispers or its owners be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of its product(s). Buyer assumes all risks and liability from use of product(s).
Always check equipment before use on every occasion that it is used for signs of wear and tear or damage. Do not use the equipment if it is showing any signs of wear and tear or damage. If the equipment is within the warranty period you must stop using it and return it for repair or replacement.
You are responsible for the safety of You and Your equine and must always choose equipment that is appropriate to You and Your equine, it is essential that you are properly trained and experienced before applying any new equipment to an equine. If you have any doubts about Your capabilities or suitability of the equipment for Your equine please seek expert assistance before using any products.
These Terms & Conditions do not affect your statutory rights.
Equine Whispers can not be held responsible for the loss or damage of any goods in transit. We recommend that you obtain a certificate of postage with insurance from your post office. All goods remain the property of Equine Whispers until paid for in full.
For further information on our Terms of Sale please click here
Product Guarantees
Equine Whispers act as Agents only, therefore any product Guarantee or Warranty is held directly with the original manufacturer, details of which will be supplied upon request.Any guarantees offered with specific goods are non transferable
Limitation of Liability
Equestrian activities can be dangerous. In no event shall Equine Whispers or its owners be liable for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of its product(s). Buyer assumes all risks and liability from use of product(s).
Always check equipment before use on every occasion that it is used for signs of wear and tear or damage. Do not use the equipment if it is showing any signs of wear and tear or damage. If the equipment is within the warranty period you must stop using it and return it for repair or replacement.
You are responsible for the safety of You and Your equine and must always choose equipment that is appropriate to You and Your equine, it is essential that you are properly trained and experienced before applying any new equipment to an equine. If you have any doubts about Your capabilities or suitability of the equipment for Your equine please seek expert assistance before using any products.
These Terms & Conditions do not affect your statutory rights.
DELIVERY & RETURNS
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